Could Choosing a Sunlighten Sauna Be a Costly Mistake?
Purchasing a Sunlighten sauna seems as if it would be a straightforward decision. Simply look at the specifications and beautiful images and make an informed decision. And as much as this first appeared to be a simple review to make, unfortunately we cannot recommend Sunlighten saunas.
When we began the process of creating this Information site on infrared saunas, we fully anticipated being able to give Sunlighten a positive review. After all, health bloggers and even some others endorsed this company and I had read a few Sunlighten Sauna reviews that seemed to be positive. However, as its history and facts surrounding these saunas are examined, it is clear there are better options with much more security and benefits for the consumer.
While these products look great in pictures, it is the warranty, product design, customer support, infrared heater quality and possible safety that are lacking. This review will examine each of these in turn with supporting facts, giving you the information you need to make an informed decision.
Thin Warranty for a High Priced Sauna
Reading several Sunlighten sauna Reviews, I found almost no mention of the warranty. Although the warranty may normally be the final thing to examine, this is discussed first as it clearly demonstrates a potential flaw with this brand.
The warranty states a limited lifetime warranty, which seems to imply major parts of the Sunlighten sauna will be covered for life. However, in the fine print it states that the defined lifetime of heaters and important parts of the sauna is deemed to be a maximum of 7 years life. So the longest any part of the sauna will be covered is 7 years as that is stated to be the expected lifetime of this sauna. I wish it were simply stated as a partial 7 year warranty,
This 7 years covers replacement parts only. Any cost for a technician or labor is not covered.
Shipping costs, even on covered parts, is only for 90 days. If the unit has a defective part, the owner pays all shipping costs.
Sounds systems and chromotherapy are covered for only 1 year.
The warranty can be found here http://www.sunlighten.com/warranty.html.
Contrast this with the warranty offered by HealthMate Saunas, in business for 30 years, which covers most of the sauna, including the critical heaters and electrical components for a true lifetime. Or that of the Clearlight sauna warranty, in business for over 15 years, which has an “everything but the bulbs” warranty. They cover wood, heaters, electrical, control panels, CD player, radio – everything – for life. In fact in most all cases, labor is even covered should the customer need that for installation.
Those are the types of warranties a consumer really wants.
Sunlighten Saunas previously called Sunlight Sauna
In 2009, Sunlight Saunas, after 10 years in business, changed its name to Sunlighten Saunas. On both websites and also facebook page it is stated that it is the same ownership and same business. It is not uncommon for companies to change names. However, Sunlight formerly had a real lifetime warranty which has now been watered down.
Additionally, a Signature sauna sold as Sunlight with a lifetime warranty is now not covered by the strong warranty it was purchased under. The company claims a 15 year history, yet dropped all former warranties and exchanged them for a much shorter, restricted one. Many think either a short 5 year history should be claimed, or if claiming 15 years, then standing by the warranty it had on the saunas it sold as Sunlight. Product lines and names were continued under its current company name.
Ordinary, Standard Heaters
The Signature series, which was available even while operating under the name of Sunlight Sauna, uses an acceptable heater. It is the SoloCarbon, a standard heater used in the industry. Sunlighten has actually done a very good job at reducing the EMF levels of these to what can be considered a “low emf sauna.” There is no unsafe emf level or toxin exposure in this product line.
However, the heaters still remain in the weaker category (as carbon panels are inherently weaker than ceramic) and are lined all the way up the back and sides of the sauna cabin walls to generate the heat needed to warm the sauna. Unfortunately a portion of the heat never directly penetrates the user so the infrared received is less than it could be.
Other top recommended saunas have much more powerful heaters and have a comparable or lower cost.
The newer Sunlighten mpulse product line adds the full spectrum infrared feature. I was at first impressed with these and how they looked. However, a few things are less than they appear. The heater directly under the bench behind the lower legs is missing, reducing the infrared reaching the body.
Most importantly the Near infrared added consists of 4 small halogen bulb groups, each a mere 10 watts. According to a few chiropractors, to be effective, these near infrared bulbs would need to be placed immediately next to the body. So if a user is not sitting directly in front of one of these 4 bulb clusters, the stated near infrared benefit is not gained.
Contrast this with the new Sanctuary Sauna line of Clearlight, which has two massive, powerful full spectrum heaters added in addition to its far infrared heaters. Each of these powerful near and far infrared heaters are 400 watts. With Clearlight – that is a total of 800 watts in contrast to the Sunlighten mpulse having only 40 watts total.
For those wanting some near infrared in addition to the far infrared, 800 watts with a full true lifetime warranty seems to be a better choice over 40 watts with a limited warranty.
Different Levels of Safety for mpulse and Signature Products
When the Sunlighten mpulse line was introduced, the measured emf levels ranged from between 15-50 milligaus (mG) which is much higher than the accepted safe level of 3.0 mG. The company now claims those levels have been reduced to around 10.0 mG in parts of the cabin, 12 inches from the heaters. mG readings for any sauna vary depending on where the reading is taken, with the levels being highest nearest the center of the heater. It is unclear what the readings are directly near these heaters.
One of the two recommended brands has readings of well below 3.0, often 0.2 directly by the heater, as verified by an independent testing lab.
A previous product offering, the Sunlighten Sunburst heater box, now discontinued, had a design which made inefficient use of infrared. It was a stand-alone product which packed numerous carbon panels inside a box that was nearly completely covered with downward sloping wooden side slats, effectively blocking almost all of the infrared. This also led to a situation of overheating and some very negative costumer experiences.
After a couple episodes of “unsafe experiences,” a major health institute in the US replaced all Sunlighten saunas they had for their patients with one of the top rated brands (which we also recommend).
Customer Support
In addition to warranties no longer being fully honored, many complaints have appeared alleging shipping delays of months, many months with non-functioning units, shipping costs totally several hundred dollars to return defective units.
Remembering that these are highly marketed saunas which carry a high price tag, all of this is disappointing.
Additional Considerations
It is stated that 56 clinical studies support their Signature and mpulse saunas. But the studies cited appear to be studies of generic infrared and the standard solo carbon heaters. Moreover it is stated that the mpulse sauna was shown to reduce blood pressure in a study conducted at the University of Missouri. However, the mpulse was not produced until beginning in 2010 while that study cited was conducted in 2005.
Sunlighten Saunas – Not Recommended
As a result, Sunlighten saunas are not recommended. When a review can be based on 10 consistent years of the same company producing the same saunas with an exceptional safety record and customer support, perhaps this brand can be recommended in the future. We hope that can be the case in the future.
Instead, recommended are Clearlight saunas, which utilize carbon panels infused with ceramic for incredible detoxifying, penetrating infrared. Also recommended are HealthMate saunas, based more on ceramic heater rods covered with incoloy providing a powerful, even heat.
These are both remarkable infrared saunas which carry strong warranties supported by many years of consistent products, powerful effective heaters and many satisfied customers.
Please see our top rated Saunas.
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